Frequently Asked Questions

Frequently Asked Questions

Practical answers about Blackout Preppers products, preparedness, orders, and support. Prepare If You Care.

Getting started

What is Blackout Preppers?

Blackout Preppers is a veteran-owned preparedness business focused on useful supplies, straightforward information, and practical household emergency planning.

Where should I start if I'm new to preparedness?

Begin with our 72-hour readiness guide. Identify drinking water, food, lighting, communication, medications, hygiene, and contact needs before choosing equipment.

Is a bag or survival kit a complete 72-hour solution?

Not necessarily. Always review the exact contents of each product and add supplies appropriate to your household, including food, water, medications, and dependent-care essentials.

Products and stock

How do I know what's included in a product?

Read its description, contents, variants, and manufacturer's guidance. Accessories shown in lifestyle photos may not be included.

What happens if an item becomes unavailable?

Availability can change with our fulfillment partners. If an ordered item cannot be supplied, contact us and we will review the available remedies, including an applicable refund.

Can you help with group or government orders?

For organizational quantities, timelines, specifications, or purchasing requirements, contact us through Government Solutions. We will confirm what can be quoted or supported before making any commitments.

Ordering and delivery

Where do you ship?

Our current shipping policy states continental United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally.

Is shipping free?

Our published store shipping policy currently states free shipping in the continental U.S. Check your cart and checkout for the order-specific amount. Product prices may reflect fulfillment and shipping costs.

When will my order arrive?

Processing and delivery time varies by product, supplier, and destination. Do not rely on one storewide delivery estimate; contact us before ordering when timing is critical.

How can I track an order?

Use Track Orders when tracking is available, or email us with your order number if you need assistance.

Returns and support

What is the return window?

Our official refund policy sets out a 14-day request window after receipt for eligible items and lists exceptions, including perishables and customized products. Read the full terms before ordering.

What if something arrives damaged or incorrect?

Please contact us promptly with your order number, a description of the problem, and photos where helpful. We will review the issue under the applicable policy.

How can I contact Blackout Preppers?

Email getready@blackoutpreppers.com or visit our Contact Us page. Our listed business phone number is 888-807-3239.

Preparedness safety

Do these products guarantee safety during an emergency?

No. Preparedness items are tools, not guarantees. Follow manufacturer instructions and official local emergency guidance; do not treat general blog content as medical or emergency-response advice.

More questions? Contact Blackout Preppers.